Who We Are and How to Reach Us
MONOPOLY Casino Online operates this website at https://monopoly-uk-casino.com/. Our registered office is located at Level 3, One Canada Square, London, E14 5AA, United Kingdom. If you have any questions about how we handle your personal data, you can contact us directly:
- Email: welcome@monopoly-uk-casino.com
- Phone: +44 20 7963 8420
- Post: Level 3, One Canada Square, London, E14 5AA, United Kingdom
This Privacy Policy explains what personal information we collect from users of MONOPOLY Casino, why we collect it, how it is used and stored, and what rights you have in relation to it. Please read it carefully before registering an account or using any part of our website.
We are committed to handling your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the requirements of the UK Gambling Commission (UKGC), under whose licence we operate.
What Information We Collect
We collect personal information from you in several ways: directly when you register or interact with us, automatically when you browse our website, and occasionally from third-party sources where permitted by law.
Information You Provide to Us
- Full name, date of birth, and residential address
- Email address and telephone number
- Username and password chosen during registration
- Payment details, including bank account or card information and e-wallet identifiers
- Copies of identity documents such as a passport or driving licence, and proof of address such as a utility bill (required for identity verification)
- Source of funds documentation where requested under anti-money laundering rules
- Communication records, including emails and live chat transcripts
- Responses to responsible gambling questionnaires or self-assessment tools
- Any voluntary information you provide through our contact form or customer support
Information Collected Automatically
- IP address and approximate geolocation data
- Browser type, operating system, and device identifiers
- Pages visited, time spent on each page, and navigation patterns
- Gameplay data, including session lengths, deposit and withdrawal history, wagering activity, and bonus usage
- Cookie and tracking data as described in our Cookie Policy
Information from Third Parties
- Identity and fraud checks carried out by credit reference agencies and identity verification providers
- Data from payment processors to confirm transaction status
- Information from responsible gambling bodies and self-exclusion registers such as GAMSTOP
- Publicly available information used to fulfil our legal obligations
Why We Collect Your Information and the Legal Basis for Doing So
We only process your personal data where we have a valid legal basis for doing so under UK GDPR. The main reasons we collect and use your information are as follows.
Fulfilling Our Contract with You
When you open an account at MONOPOLY Casino, a contract is formed between us. We need your personal data to register your account, process deposits and withdrawals, deliver the gaming services you access, and manage your account day to day. Without this information, we cannot provide our services.
Legal and Regulatory Obligations
Operating under a UKGC licence requires us to meet strict obligations that directly affect how we handle personal information. These include:
- Verifying your identity before you can deposit or withdraw funds (Know Your Customer requirements)
- Checking your age to confirm you are 18 or over before you can gamble
- Monitoring transactions for signs of money laundering or fraud under the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017
- Checking the GAMSTOP self-exclusion register and our own exclusion records before allowing account access
- Retaining records of gaming activity and financial transactions for audit and regulatory inspection purposes
- Reporting suspicious activity to the National Crime Agency where required
Legitimate Interests
In some cases, we process your data because it is in our legitimate business interest to do so, provided that interest does not outweigh your rights and freedoms. This covers:
- Preventing fraud and protecting the security of our platform
- Improving the functionality and performance of our website
- Monitoring gameplay patterns to identify potential problem gambling behaviour and intervene where appropriate
- Analysing aggregate usage data to understand how players interact with our games and services
- Managing legal claims and disputes
Your Consent
Where we rely on consent as our legal basis, we will ask for it clearly and separately. This applies primarily to marketing communications. You can withdraw your consent at any time by contacting us at welcome@monopoly-uk-casino.com or by using the unsubscribe link in any marketing email we send you.
Responsible Gambling and Player Protection
MONOPOLY Casino takes its duty of care to players seriously. Some of the personal data we hold, including your gaming history, session data, deposit patterns, and responses to responsible gambling tools, is used specifically to protect you from gambling-related harm.
We use this information to:
- Monitor for indicators of problem gambling and flag accounts for review
- Enforce self-imposed limits on deposits, losses, session times, and wagering
- Give effect to self-exclusion requests, including those registered via GAMSTOP
- Contact players who show signs of distress or harmful behaviour
- Apply mandatory cooling-off periods and account closures where required
This type of processing is carried out both to comply with our regulatory obligations under the UKGC Licence Conditions and Codes of Practice, and because protecting player welfare is a core part of how we operate. We will never use responsible gambling data for marketing purposes.
How Long We Keep Your Information
We do not keep your personal data longer than necessary. The retention periods we apply depend on the type of information and the reason it was collected:
- Account and transaction records: retained for a minimum of five years following account closure, as required by anti-money laundering legislation
- Identity verification documents: retained for five years from the date of verification or account closure, whichever is later
- Responsible gambling records: retained for five years to allow for regulatory audit and to support any future self-exclusion
- Marketing preferences: retained until you withdraw consent or for two years from your last meaningful interaction with us, whichever comes first
- Customer support communications: retained for two years from the date of resolution
- Technical and website log data: typically retained for up to twelve months
Once the applicable retention period expires, we securely delete or anonymise your data so it can no longer be linked back to you.
Sharing Your Information
We do not sell your personal data to third parties. We may share it with others only where necessary and in the following circumstances.
Service Providers
We work with carefully selected third-party companies that help us deliver our services. These include payment processors, identity verification providers, IT and hosting providers, customer support platforms, and analytics tools. These companies are only permitted to use your data to carry out the specific task we have engaged them for, and they are bound by contractual obligations that require them to protect your information.
Regulatory and Law Enforcement Bodies
We are required by law to share certain information with the UK Gambling Commission, HM Revenue and Customs, the National Crime Agency, and other public authorities when requested or when we are legally obliged to report. This is not discretionary on our part.
Self-Exclusion Registers
Where you register with a self-exclusion service such as GAMSTOP, we receive data from that register and use it to block access to your account. We may also be required to share information with such services in certain circumstances.
Business Transfers
If MONOPOLY Casino Online is involved in a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. In such circumstances, we will notify you before your data is transferred and becomes subject to a different privacy policy.
Legal Claims
We may disclose your information where necessary to establish, exercise, or defend legal claims, or where courts or other authorities require us to do so.
International Transfers of Personal Data
Some of our service providers are based outside the United Kingdom. Where we transfer your personal data internationally, we take steps to ensure it receives an equivalent level of protection to that required under UK law. These steps may include relying on the UK’s adequacy regulations, putting in place standard contractual clauses approved by the Information Commissioner’s Office, or using other lawful transfer mechanisms.
If you would like more information about the specific safeguards we apply to international transfers, please contact us at welcome@monopoly-uk-casino.com.
Cookies and Tracking Technologies
MONOPOLY Casino uses cookies and similar tracking technologies on our website. Cookies allow us to recognise your browser, remember your preferences, keep you logged in during a session, and collect data on how visitors use our site.
We use the following categories of cookies:
- Strictly necessary cookies: required for the website to function and cannot be disabled
- Performance and analytics cookies: help us understand how visitors use the site so we can improve it
- Functional cookies: remember your preferences such as language settings
- Marketing cookies: used to deliver relevant promotional content and track the effectiveness of campaigns
You can control and manage cookies through your browser settings or through our cookie consent tool when you first visit the site. Disabling certain cookies may affect the functionality of some features. For full details, please refer to our Cookie Policy.
Your Rights Under UK GDPR
You have a number of rights in relation to the personal data we hold about you. We take these rights seriously and will respond to any request within one calendar month of receiving it.
The Right to Access
You can ask us for a copy of the personal data we hold about you. This is commonly referred to as a Subject Access Request. We will provide this information free of charge in most cases.
The Right to Rectification
If any of the information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
The Right to Erasure
In certain circumstances, you can ask us to delete the personal data we hold about you. Please note that this right is not absolute. Where we are required by law to retain your data (for example, for anti-money laundering or regulatory compliance purposes), we will not be able to delete it until the legally required retention period has passed.
The Right to Restrict Processing
You can ask us to pause the processing of your personal data in certain situations, for example while we investigate an accuracy complaint.
The Right to Data Portability
Where processing is based on your consent or on a contract with you, and is carried out by automated means, you can request that we provide your data in a structured, commonly used, machine-readable format, or that we transfer it directly to another controller where technically feasible.
The Right to Object
You have the right to object to the processing of your data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
Rights Related to Automated Decision-Making
We may use automated processes to carry out certain checks, such as identity verification or fraud screening. If a significant decision is made about you solely by automated means, you have the right to request human review of that decision, to express your point of view, and to contest the outcome.
To exercise any of these rights, please contact us by email at welcome@monopoly-uk-casino.com or by post at Level 3, One Canada Square, London, E14 5AA, United Kingdom. We may need to verify your identity before processing your request.
How We Protect Your Data
The security of your personal information is something we invest in continuously. We use industry-standard technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption on all pages of our website where data is transmitted
- Encrypted storage of sensitive data including payment details and identity documents
- Strict internal access controls so that only staff who need your data to carry out their role can access it
- Regular security assessments and vulnerability testing of our systems
- Staff training on data protection obligations and security procedures
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours and, where required, we will inform you directly without undue delay.
Children and Age Restrictions
MONOPOLY Casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the account registration process, and we will suspend or close any account where we have reason to believe the account holder may be underage.
If you believe a person under the age of 18 has provided us with personal data, please contact us immediately at welcome@monopoly-uk-casino.com so we can investigate and take appropriate action.
Marketing Communications
We may send you promotional emails, SMS messages, or other communications about bonuses, new games, or special offers at MONOPOLY Casino, but only where you have given us your consent to do so. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email we send
- Updating your preferences in your account settings
- Contacting us directly at welcome@monopoly-uk-casino.com
Please note that even if you opt out of marketing, we may still send you service-related messages, such as notifications about your account, security alerts, or information required by law.
Links to External Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to monopoly-uk-casino.com. When you follow a link to an external site, that site’s own privacy policy will govern how your data is handled. We have no control over, and accept no responsibility for, the privacy practices of any third-party websites.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in the law, our data practices, or the services we offer. When we make material changes, we will notify you by posting a notice on our website or, where appropriate, by sending you an email. We encourage you to review this page periodically so you remain informed about how we protect your personal data.
How to Raise a Complaint
If you are unhappy with how we have handled your personal data, we would like to hear from you first so we can try to put things right. Please contact us at:
- Email: welcome@monopoly-uk-casino.com
- Post: Level 3, One Canada Square, London, E14 5AA, United Kingdom
- Phone: +44 20 7963 8420
If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection. You can reach the ICO at ico.org.uk or by calling 0303 123 1113.