Operator Details and Legal Status
MONOPOLY Casino is owned and operated by Gamesys Operations Limited, a company incorporated under the laws of Gibraltar. The company’s registered address is Suite 2, Floor 4, Waterport Place, Gibraltar, GX11 1AA. Gamesys Operations Limited is registered with the Gibraltar Companies Registry under company registration number 103854.
As a condition of holding a valid operating licence, Gamesys Operations Limited is subject to ongoing regulatory oversight and is required to comply in full with the applicable laws and codes of practice issued by its licensing authorities. All information contained on this page reflects the legal framework within which MONOPOLY Casino operates and is provided in the interest of full transparency.
Licensing and Regulatory Authorisation
UK Gambling Commission Licence
Gamesys Operations Limited holds a Remote Operating Licence issued by the UK Gambling Commission (UKGC), the statutory body established under the Gambling Act 2005 to regulate commercial gambling in Great Britain. The applicable licence number is 038905-R-319430-020. This licence authorises the operator to provide remote casino, bingo, and general betting facilities to customers located in Great Britain.
The UK Gambling Commission’s public register, which contains full details of this licence including its scope, conditions, and current status, is available at www.gamblingcommission.gov.uk/public-register. Players are encouraged to verify the operator’s licence status directly through this register at any time.
Gibraltar Gambling Commission Licences
In addition to its UKGC authorisation, Gamesys Operations Limited holds licences issued by the Gibraltar Gambling Commissioner under the Gambling Act 2005 (Gibraltar). The applicable Gibraltar licence numbers are No. 046 and No. 153. These licences govern the company’s operations from Gibraltar and complement the regulatory framework applicable to its activities in Great Britain.
Territory of Service
MONOPOLY Casino is authorised to provide gambling services exclusively to persons located in Great Britain, which comprises England, Scotland, and Wales. This website and the services offered on it are directed solely at residents of Great Britain who satisfy all applicable eligibility requirements. Persons located outside of Great Britain are not permitted to access or use the real-money gambling facilities available on this website unless such access is explicitly authorised under applicable local law.
It is the responsibility of each individual to ensure that accessing and using this website is lawful in their jurisdiction. The operator reserves the right to verify the location of any customer and to restrict access accordingly.
Age Restriction and Verification
In accordance with the Gambling Act 2005 and the conditions of the UKGC operating licence, gambling services on this website are available strictly to persons aged 18 years or over. It is a criminal offence for any person under the age of 18 to engage in gambling, and it is a criminal offence for any operator knowingly to permit such activity.
MONOPOLY Casino operates a mandatory age verification process. No customer may access real-money gambling services, or make any deposit, until their age has been verified to the satisfaction of the operator. The operator uses a combination of electronic identity verification tools and documentary evidence to confirm that all customers meet the minimum age requirement before being permitted to play.
Customers who are unable to verify their age will have their account suspended until satisfactory verification is provided. Any winnings accrued prior to successful age verification may be withheld pending the outcome of the verification process.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy
KYC Obligations
Gamesys Operations Limited is required by law, including the Proceeds of Crime Act 2002, the Terrorism Act 2000, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and the conditions of its UKGC licence, to conduct thorough customer due diligence on all customers before and during their use of the service.
The following information and documentation may be requested from customers as part of the KYC process:
- Government-issued photographic identification (such as a passport or driving licence)
- Proof of residential address (such as a utility bill or bank statement dated within three months)
- Evidence of source of funds and source of wealth, where applicable
- Any additional documentation reasonably required to satisfy the operator’s due diligence obligations
Enhanced due diligence may be applied in circumstances where a customer is identified as posing a higher risk, including where a customer is a Politically Exposed Person (PEP) or has a close association with a PEP. The operator conducts ongoing monitoring of customer accounts and transactions throughout the business relationship.
AML Obligations
Gamesys Operations Limited maintains a comprehensive Anti-Money Laundering programme designed to prevent its services from being used for the purposes of money laundering or the financing of terrorism. This programme includes risk-based procedures for customer identification, transaction monitoring, the reporting of suspicious activity to the National Crime Agency (NCA) where required, and regular staff training on AML obligations.
The operator will not knowingly accept, process, or retain funds that are, or are suspected to be, the proceeds of crime. Where suspicious activity is identified, the operator is legally required to file a Suspicious Activity Report (SAR) with the NCA and to refrain from tipping off the customer concerned.
All customers should be aware that providing false, misleading, or incomplete information in connection with KYC or AML checks is a serious matter and may result in immediate account closure, withholding of funds, and referral to the relevant authorities.
Data Protection
Gamesys Operations Limited processes the personal data of its customers in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The company acts as the data controller in respect of personal data collected from customers through this website.
Personal data is collected and processed for the following lawful purposes:
- The performance of a contract with the customer, including the provision of gambling services, processing of transactions, and account management
- Compliance with legal obligations, including those arising under AML legislation, UKGC licence conditions, and applicable tax law
- The pursuit of the operator’s legitimate interests, including fraud prevention, security monitoring, and the improvement of services
- Where required, on the basis of the customer’s explicit consent
Customers have a number of rights in respect of their personal data, including the right to access, rectification, erasure (in defined circumstances), restriction of processing, data portability, and the right to object to processing. To exercise any of these rights, or for any enquiry concerning the operator’s data protection practices, customers may contact the operator’s Data Protection Officer via the contact details set out on this website.
The operator implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction, including industry-standard SSL/TLS encryption for data in transit and access controls for data at rest.
The operator’s full Privacy Policy, which sets out in detail the categories of data collected, the purposes and legal bases for processing, data retention periods, and information on international data transfers (where applicable), is available at monopoly-uk-casino.com/privacy-policy/.
Responsible Gambling
Gamesys Operations Limited is committed to promoting responsible gambling and to minimising gambling-related harm in accordance with its UKGC licence conditions and the Licence Conditions and Codes of Practice (LCCP) issued by the UK Gambling Commission. The operator’s responsible gambling programme encompasses the following measures:
Player Protection Tools
- Deposit limits: Customers may set daily, weekly, or monthly deposit limits at any time. Any reduction to a limit takes effect immediately; any increase is subject to a mandatory 24-hour cooling-off period.
- Loss limits: Customers may set limits on the maximum amount they are prepared to lose within a defined period.
- Session time limits and reality checks: Customers may set a maximum duration for their gambling sessions and opt to receive periodic notifications reminding them of the time they have spent gambling.
- Self-exclusion: Customers who wish to take a break from gambling may self-exclude for a minimum period of six weeks. During a period of self-exclusion, the customer’s account will be suspended and no marketing communications will be sent. Self-exclusion on this platform also triggers registration with GAMSTOP, the national self-exclusion scheme, which extends the exclusion to all UKGC-licensed online gambling operators that participate in the scheme.
- Cooling-off periods: Customers may request a temporary account suspension for a defined period without committing to a full self-exclusion.
Interaction and Support
The operator monitors customer behaviour and gambling patterns in order to identify indicators of potential harm. Where such indicators are detected, the operator’s customer safety team will make contact with the customer to offer support and information about available tools and resources.
Customers seeking information, guidance, or support in relation to problem gambling are encouraged to contact the following organisations:
- BeGambleAware – free, confidential support and information: 0808 8020 133
- GamCare – free helpline and online support: 0808 8020 133
- GAMSTOP – national self-exclusion scheme for UKGC-licensed online gambling
- Gambling Therapy – online support and counselling services
Dispute Resolution
Internal Complaints Procedure
Any customer who wishes to raise a complaint regarding the operator’s services, account management, or any other matter should, in the first instance, contact the customer support team through the contact details available on this website. The operator will acknowledge all complaints promptly and endeavour to resolve them in a fair, transparent, and timely manner in accordance with its internal complaints handling procedure.
Where a complaint cannot be resolved at the first point of contact, the matter will be escalated to a senior member of the operator’s team. Customers will be kept informed of the progress of their complaint and will receive a final decision within a reasonable timeframe.
Alternative Dispute Resolution
In the event that a complaint is not resolved to the customer’s satisfaction following completion of the operator’s internal complaints procedure, the customer has the right to refer the matter to an Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission. The operator’s designated ADR provider is eCOGRA, whose services are available free of charge to eligible customers. Further information is available at ecogra.org.
Customers also retain the right to refer any matter to the UK Gambling Commission where they believe that the operator has breached the conditions of its operating licence. The Commission’s contact information and guidance on how to raise a concern are available at www.gamblingcommission.gov.uk.
Regulatory Compliance and Governing Law
The operation of MONOPOLY Casino and the terms under which gambling services are provided to customers in Great Britain are governed by and construed in accordance with the laws of England and Wales. Gamesys Operations Limited operates in full compliance with the Gambling Act 2005, the UKGC Licence Conditions and Codes of Practice (LCCP), the UK GDPR, the Data Protection Act 2018, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and all other applicable statutory and regulatory requirements.
This page was last reviewed and updated in May 2026. The operator reserves the right to amend the information contained on this page at any time to reflect changes in the applicable regulatory framework or the operator’s licensing status. Customers are advised to review this page periodically.